Refund policy

We want you in the right size. If something does not fit, we will exchange it.

You have 30 days from the day your order arrives to request an exchange.

What you can exchange for

A different size or a different color, in the same style, at the same price. If you want something at a different price, we will send you a store credit instead and you can put it toward whatever you like.

Condition

Items must be unworn, unwashed and in the condition you received them, with any tags still attached. For hygiene reasons we cannot accept items that have been worn.

How to start

Email info@sp27.shop with your order number, the item you are exchanging, and the size or color you want instead. We will reply with instructions. Please wait to hear from us before sending anything back.

Shipping

You cover shipping to send the item back to us. We cover shipping to send your replacement out.

If the size you want is sold out

We will offer you the choice of a store credit for the full amount you paid, or holding your exchange until that size is back in stock. Store credit does not expire.

If your item arrives damaged, defective, or is the wrong item

Email info@sp27.shop within 7 days of delivery with your order number and a photo. We will replace it or refund you in full, your choice, and we cover all shipping. This is separate from the exchange policy above.